Shipping policy

At Pulse & Flow, we’re committed to getting your order to you as quickly and smoothly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information, when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Shipping Time

After processing, orders typically arrive within 5–8 business days.

Please allow approximately 6–11 business days total from the date your order is placed for processing and delivery.

Shipping estimates are not guaranteed. Delivery times may occasionally be affected by carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our control.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow some time for the carrier to update the tracking information after your shipment has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to modify or redirect the shipment.

Lost, Delayed, or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you still cannot locate your package or your shipment appears to be significantly delayed, please contact our customer support team and we’ll help you determine the appropriate next steps.

Multiple Packages

In some cases, items within the same order may be shipped separately. If this happens, you may receive more than one tracking number and your packages may arrive at different times.

Questions About Your Order?

If you have any questions regarding shipping or your order, please contact our customer support team at Support@mypulseandflow.com and include your order number so we can assist you as quickly as possible.

Pulse & Flow™
Move. Recover. Thrive.